When you yourself have an issue with SPS, you are not alone

For the 2020, this new CFPB received 1054 issues up against SPS. SPS rated Amount 36 among the economic people for grievances.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % . New payment is 4 % effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to . I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and for XXXX americash loans Glendale XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was = ,000,000>, when in reality it is , because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Ailment Info:

Complete Issue:The mortgage providers won’t post myself my comments into the a good prompt fashion. I did not located my personal declaration up to five days in advance of my personal fee flow from.

Problem Details:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the ( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Criticism Information:

Full Ailment:Inside my bankruptcy proceeding in 2011 my debt is actually never reaffirmed of the my personal financial to my financial of the my personal lender XXXX XXXX whom upcoming transmitted that it mortgage in order to SPS Repair using this action none away from my fee background was come submitted back at my house loan over the past eight ages most lenders cannot also recognize me personally because it does not demonstrate that I really keeps a home mortgage For this reason it has managed to make it impossible for me personally to re-finance or get another kind of financing with less attract price apart from the one that is getting provided with my servicing company at this time ergo i will be when you look at the in a position to access my personal security it has been going on for a long time

Business reaction:

We accessed which issue in the societal archives of one’s Individual Financial Security Bureau (CFPB). You could potentially document your own criticism on the CFPB here.